Privacy Policy for Tendaraeon Australia

We value your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights as an Australian visitor.

Information We Collect

We collect information to process your orders, answer questions, and enhance your experience on our site.

• Contact details you provide, including your name, email address, and phone number.
• Order and delivery information such as recipient names, addresses, and preferences.
• Technical details from your device, like browser type and IP address, to help us improve site performance.
• Communication records you send us, like emails or support requests, to respond efficiently.

How We Use Information

Your information helps us fulfill orders, tailor our services, and improve your experience with Tendaraeon.

• To process order requests and provide flower delivery services.
• To send order updates and answer your inquiries or feedback.
• To personalise your experience, recommendations, and customer service.
• To enhance our website based on usage patterns and prevent abuse.

Legal Basis for Processing

We follow Australian privacy laws and process your data with your consent or as required for service.

We collect and use personal data with your permission (e.g., placing an order) or where necessary to provide service, comply with legal obligations, or protect our business interests.

Sharing Information

We do not sell your data. Limited sharing may occur only as outlined below.

• Information is shared with trusted partners helping with deliveries, such as local couriers.
• We may disclose anonymous, aggregated statistics to improve our service.
• Information could be shared if required by law or to protect our rights, property, or users.

Data Security

Your information is stored safely using appropriate technical and organisational measures. We work to prevent unauthorised access, loss, or misuse of your personal data through restricted access and regular security reviews.

Your Rights

You have choices regarding your personal data and how it is used by Tendaraeon.

• Request access to your personal information at any time.
• Ask us to correct inaccurate or incomplete data we may hold.
• Request deletion of your personal details, subject to legal or operational limits.
• Object to certain processing, such as marketing or profiling, at your discretion.

Cookies and Tracking

Cookies help us remember your preferences and collect traffic analytics to make our website more user-friendly.

See our cookie policy See our cookie policy

Contact us

For privacy-related concerns, email, call, or write to us using the details below.

Changes to Policy

If we update our privacy policy, we’ll notify you by amending this page and indicating the latest revision date.